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Support›Ticket Tracking›Automated Routing & Escalations

Topics

Getting Started with Ticket Tracking
Ticket & SLA Management
Automated Routing & Escalations
- Automatic Ticket Assignment & Notifications
- Approval Workflows & Escalations
Reporting & Insights

Automated Routing & Escalations

Send tickets to the right team automatically.

Automatic Ticket Assignment & Notifications

How Hoicko routes tickets to the right consultant or team automatically, and how to read the notification you receive when you're assigned one.

How Hoicko Assigns Tickets to Consultants & Teams
Understanding Ticket Assignment Notifications

2 articlesShow all

Approval Workflows & Escalations

How multi-stage approval workflows function in Hoicko, and how to escalate a ticket correctly when it's genuinely stuck.

How Approval Workflows Work in Hoicko
Escalating Pending or Rejected Tickets in Hoicko"

2 articlesShow all

Automated Routing & Escalations — Help Center