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Automatic Ticket Assignment & Notifications — Help Center

Support›Ticket Tracking›Automated Routing & Escalations›Automatic Ticket Assignment & Notifications

Topics

Getting Started with Ticket Tracking
Ticket & SLA Management
Automated Routing & Escalations
- Automatic Ticket Assignment & Notifications
  - How Hoicko Assigns Tickets to Consultants & Teams
  - Understanding Ticket Assignment Notifications
- Approval Workflows & Escalations
Reporting & Insights

Automatic Ticket Assignment & Notifications

How Hoicko routes tickets to the right consultant or team automatically, and how to read the notification you receive when you're assigned one.

Articles

How Hoicko Assigns Tickets to Consultants & Teams
Understanding Ticket Assignment Notifications