Understanding Product Add-Ons

Beyond the six core products, Hoicko also offers a set of optional add-ons for teams whose needs go beyond what's included in a standard plan tier. Understanding what these are—and when they're actually worth activating—helps avoid either overpaying for features you don't need or missing out on capabilities that would genuinely help your team.

Common categories of add-ons

• Advanced AI capacity — for teams processing very large volumes of documents, tickets, or records through Hoicko AI, an add-on may unlock higher usage limits or more advanced AI model capabilities.
• Extended storage — additional storage capacity for files and docs, useful for teams working with large media files, extensive document libraries, or long retention requirements.
• Priority support tiers — faster response time guarantees and a dedicated support contact, typically valuable for larger organizations with mission-critical reliance on the platform.
• Custom integration development — for businesses needing a bespoke connection to an internal or niche third-party tool not covered by Hoicko's standard integration library.

How to evaluate whether an add-on is worth it

Before activating an add-on, it's worth asking a simple question: is this solving a problem your team is actually experiencing right now, or is it a "nice to have" you're speculating you might need eventually? Add-ons tend to deliver the most value when there's a specific, already-felt pain point — for example, a support team that's consistently hitting AI usage limits during peak periods is a much clearer signal to upgrade than simply wanting "more just in case."

How to enable an add-on

Add-ons can typically be reviewed and enabled directly from Settings > Billing > Add-Ons, where pricing is shown transparently before activation, allowing administrators to make an informed decision without needing to contact sales for every minor upgrade.

FAQ

Are add-ons billed separately from the core plan? 

Yes, add-ons are typically billed as an additional line item alongside your core subscription.

How do I know if my team needs an add-on? 

Look for a specific, recurring pain point — like regularly hitting a usage limit — rather than activating add-ons speculatively.