Configure Communication Providers and Message Templates

We’re introducing enhancements to the Communication Center to simplify communication setup and improve how organizations manage messaging across channels.

This update enables teams to configure communication providers and manage message templates from a centralized location, making communication workflows more organized, scalable, and easier to maintain.

Communication Provider Configuration

Users can now configure and manage communication providers directly within the platform.

This enhancement allows organizations to connect external communication services and maintain communication settings through a unified experience.

Key improvements include:

1. Centralized provider management
2. Easy provider configuration and maintenance
3. Support for multiple communication services
4. Better control over communication delivery
   

Message Templates

The updated template management experience helps teams standardize communication and maintain consistency across different interactions.

Templates can be created and managed for various business communications while allowing flexibility for different use cases.

Highlights:

1. Centralized template management
2. Template customization support
3. Improved communication consistency
4. Simplified message administration
   
   

Multi-Channel Communication Support

The Communication Center supports managing communication across multiple channels, helping teams deliver messages through preferred communication methods while maintaining a consistent experience.

This creates a more connected and streamlined communication process.

Improved Communication Experience

This update is designed to reduce manual effort and provide better visibility into communication operations.

Benefits include:

1. Faster communication setup
2. Better organization of messaging workflows
3. Simplified administration
4. Improved scalability for growing teams
5. More efficient communication management
   
   

   Video Tutorial

Watch the complete walkthrough to explore the new Communication Center features and understand how communication providers and templates can be configured and managed.

▶ Watch Tutorial:

https://youtu.be/tUuY4UR_Fv0?si=Fw3roaX7-3MB5RQ3

Start using the updated Communication Center to manage communication more efficiently and create a smoother messaging experience across your organization.