Understanding Progress Statuses

Every learner assigned to a course or program falls into one of four progress statuses at any given time. Understanding what each one means—and what action, if any, it requires—helps you interpret your dashboard data correctly.

Passed: The learner has completed the course or program and met the required passing criteria, whether that's a quiz score, completion percentage, or both. No action needed here beyond potentially issuing a certificate, if applicable.

Failed: The learner attempted the course or program but did not meet the passing criteria. This status is worth investigating—it may indicate the learner needs to retake an assessment or that the course content itself needs revisiting if failure rates are high across many learners.

Unattempted: The learner has been assigned the course or program but hasn't started it yet. A high number of unattempted learners often points to a need for reminder notifications or clearer deadline communication, rather than a content issue.

In Progress: The learner has started the course or program and is actively working through it but hasn't yet reached a Passed or Failed outcome. This is generally the healthiest status to see in large numbers, indicating active engagement.

Where to view these statuses: These four categories appear on your dashboard under Program Performance Distribution, with each number clickable for a detailed, user-level breakdown. You can also view course-specific breakdowns within the individual course's report.

Using statuses to guide action:

• A high unattempted count → focus on reminders and communication
• A high failed count → review whether the assessment or the content needs adjustment
• A healthy, growing In Progress count → generally a sign your training rollout is on track

Reading these four statuses together, rather than in isolation, gives you a much clearer picture of where your training program is succeeding and where it needs attention.

FAQs:

What does "unattempted" mean? 

The learner was assigned the course but hasn't started it yet.

What should I do if many learners are marked Failed? 

Review the course content or assessment, as it may need adjustment.