Automated KYC-to-Sales-Order Gate

Hoicko CRM automatically blocks Sales Order creation for any account until its KYC verification is approved—this is a built-in automation, not a manual checklist step.

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Why this exists: in industries with credit exposure and regulatory obligations, letting an unverified account slip through to an actual sales order is a real business risk. Rather than relying on a sales rep to remember to check KYC status before raising an order, Hoicko CRM enforces the rule at the system level—if KYC isn't approved, the Sales Order action simply isn't available for that account.

How the gate works in practice:

1. A new account is created (either pushed from SAP or created in the CRM).
2. The account owner submits the KYC Details Form—Credit Check, Credit Terms, Payment Behavior, and supporting documents (incorporation certificate, VAT/GST certificate, TIN certificate, bank reference letter, etc.).
3. Submission automatically triggers the Approval Workflow (see Article 3.4).
4. Until the approval team marks KYC as approved, any attempt to move that account's inquiry/quotation into a sales order is blocked.
5. Once approved, the Sales Order module unlocks for that account.

This ties directly into the KYC Verification Workflow (covered fully in the Lead & Customer Management category) and the Automated Approval Workflows article above—together they form a single compliance chain: KYC Submitted → Approval Triggered → KYC Approved → Sales Orders Unlocked.

FAQ

• Can an inquiry or quotation still be created without KYC approval?

Yes—Leads, Inquiries, and Quotations can proceed normally; it is specifically the Sales Order step that is gated behind KYC approval.

• Who can override this gate?

The gate is enforced automatically by the system; it clears only once the designated approval team approves the KYC submission—there's no manual bypass.